Most items ship from our warehouse within 48 hours, and will then be delivered to you based on the USPS shipping method selected at checkout. Exceptions include items shipped from locations other than our main warehouse. If you're not satisfied with any item, simply return it to us at any time for an exchange or refund of its purchase price. Click here for more information.
Did we make a mistake? While it's not common, if we sent you the wrong item, size or color we'll be happy to get you the correct item right away. We cannot exchange or accept returned items that show signs of wear, wash, damage, smoke exposure, pet hair, etc. The same thing applies if your merchandise arrives to us damaged for one reason or another during transit to us. Please make sure to contact us right away for returns and exchanges. We need to start the process within 30 days of the date you receive the item. Did you just change your mind? If you've changed your mind and no longer want the item(s) you've purchased, contact us and we'll work with you to exchange or refund your item(s), less your original shipping charges. You just pay for shipping the item(s) back to us.
Send your return to the following address:
Opry Entertainment Warehouse
721 Opry Mills Dr.
Nashville, TN 37214